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Customer Service

You are our Customer

Welcome to the section devoted to the handling of your loan. To help serve you better, our Bank has prepared several tools to briefly outline the issues and processes taking place for the duration of the loan agreement and to streamline communication with the Bank.

Remember that from the moment your loan is transferred, you have our telephone Customer Service Center available at your disposal, number +48 32 604 30 01,  Monday through Friday between 9 am to 5 pm at your disposal. You can also contact the Center via email here.


Free Notification Service

There is no need to check the schedule every month to find out about your loan installments. In order to make your life easier, we offer a free service notifying you of the upcoming repayment date and the amount of the installment.

Repayment of the loan

This guide describes the process for repaying the loan, presenting situations you may encounter and suggesting how best to deal with them.